Legal · Directory
Terms & conditions, in one place.
Every Rent A Chef service has its own set of terms. Choose the document that matches your booking below — it opens here, without leaving the page. The same terms are available at checkout before you confirm a booking.
Last updated: 12 June 2025Find your service
Six documents. Pick the one that matches your booking.
If you are booking a residential chef, read the Live-In Chef Policy and the Testing Phase terms first, then the terms for the specific chef package you have chosen.
General Terms of Service
How bookings, payments, cancellations, liability, complaints and acceptable use work across the Rent A Chef app and website.
Live-In Chef Policy & Client Agreement
Accommodation standards, work hours, scope of duties, food consumption, conduct, gifts, safety and the compulsory weekly off day.
Testing Phase
The compulsory three-chef assessment: the approved testing menu, what testing days cover, and how rescheduling works.
Junior Chef — Residential
An experienced private chef for everyday meals. Deliverables, monthly rates, 8-hour shifts and the ₦10,000 extra-hour rate.
Sous Chef — Residential
National cuisine and continental baking. Deliverables, monthly rates, guest capacity and the charges that apply outside your package.
Pro Chef — Residential
Restaurant-standard chefs for dinner parties and high-end hosting. Deliverables, monthly rates and the ₦15,000 extra-hour rate.
Applies to every booking
A few terms sit across all of our services.
24-hour refund window
Refunds are permitted once and must be requested within 24 hours of purchase. Later requests are only considered where the fault is attributable to us.
Compulsory testing phase
Residential chefs are selected through a paid testing phase — three chefs, on three separate days, cooking from an approved menu.
Chef welfare & conduct
Zero tolerance for harassment or mistreatment. Chefs work 8 hours plus 1 hour of clean-up, and Sunday is a compulsory off day.
Questions
Talk to a real person.
Not sure which terms apply to your booking? Our customer service team is with you, seven days a week.
These Terms of Service (“Terms”) govern your use of the Rent A Chef website and app and any service you book or request from Rent A Chef (“we”, “us”). By creating an account, booking or requesting a service, you agree to these Terms and our Privacy Policy. You must be at least 18 years old.
1. About these terms
These Terms of Service (“Terms”) govern your use of the Rent A Chef website and app and any service you book or request from Rent A Chef (“we”, “us”). By creating an account, booking or requesting a service, you agree to these Terms and our Privacy Policy. You must be at least 18 years old.
2. Our services and how you get them
Booked on the app only
Private chef service, daily chef and residential (monthly) chef can be booked only through the Rent A Chef app. A booking is confirmed when you receive confirmation in the app.
Arranged by request
Date night, catering, consulting and advisory, chefs outside Lagos, chefs abroad, interns, storage menu, takeaway and delivery, and other bespoke services are provided on request. Contact us by WhatsApp, phone or email. A request is not a booking until we send a written quotation and you accept it and pay any deposit due.
3. Your account
- Give accurate information and keep it up to date.
- Keep your login secure. You are responsible for activity on your account.
- Tell us at once if you suspect unauthorised use.
4. Prices and payment
- Prices for the daily chef and residential chef services are shown in naira in the app. Prices for all other services are agreed through engagement with our admin and support team and confirmed in a written quotation. Each price states whether ingredients are included.
- Pay through the payment methods offered in the app or the details in your quotation. Do not pay into any account we have not given you.
- Payment terms for residential chef (monthly) bookings are shown in the app at the time of booking.
- Travel, accommodation and other costs for chefs outside Lagos or abroad are quoted separately.
5. Cancellations, changes and refunds
- Daily chef: cancel at least 3 days before the chef’s arrival.
- Residential chef (monthly): cancel at least 7 days before the chef’s arrival.
- These periods apply unless a different period is specified on our website or in the app at booking. Cancellations made later than the stated period may be charged or non-refundable, as shown at booking.
- Requested services and events: deposits and cancellation terms are set out in your quotation.
- If we cancel or cannot provide a chef, we will offer a replacement or a full refund of what you paid for that service.
- Nothing here limits your rights under Nigerian consumer protection law.
6. What we expect from you
- Provide safe access to a clean, working kitchen with the equipment and utilities needed for the agreed menu, unless otherwise agreed.
- Tell us about every allergy and dietary restriction before the booking. We take care, but we cannot guarantee a kitchen free of allergens, and you remain responsible for the accuracy of what you tell us.
- Treat chefs and staff with respect. We may end a booking, without refund for the time already worked, if a chef faces abuse, harassment or an unsafe environment.
- Do not ask chefs to work outside the agreed scope or hours, and do not hire or pay chefs directly to avoid our fees during an active engagement.
7. What you can expect from us
Our chefs are vetted professionals who cook to the agreed menu, follow food safety and hygiene practices, and leave your kitchen clean. A chef normally serves 1 to 5 guests; larger gatherings need extra chefs or kitchen assistants and are priced accordingly. Chefs work with us as independent professionals or team members as stated at booking. Where interns are placed with you, they work under supervision. Menus, photographs and descriptions are a guide; ingredients may change with market availability.
8. Acceptable use
Do not misuse the app or website: no fraud, false bookings, scraping, reverse engineering, attempts to disrupt the service, or unlawful content. We may suspend or close accounts that breach these Terms.
9. Intellectual property
Rent A Chef names, logos, menus, photographs, app and website content belong to us or our licensors. You may use them only to access our services. Recipes created for your private booking remain ours to use unless agreed otherwise in writing.
10. Our responsibility to you
- We are responsible for loss or damage that we cause through our negligence or breach of these Terms, subject to the limit below.
- We are not liable for events outside our reasonable control, such as power or gas outages, severe weather, road closures, strikes, or utility failure at your property.
- Our total liability for any booking is limited to the amount you paid for that booking.
- Nothing in these Terms excludes liability for death or personal injury caused by our negligence, fraud, or anything the law does not allow us to exclude.
11. Complaints
Tell us within 48 hours of the service if something went wrong, with details and photos where useful, at reservations@rentachefng.com or on WhatsApp. We will acknowledge and respond to your complaint within 24 to 72 hours.
12. Suspension and termination
You may stop using the service or delete your account at any time, subject to any booking already confirmed. We may suspend or end your access for breach of these Terms, non-payment, or safety concerns. Sections that by nature should survive (payment, liability, governing law) continue after termination.
13. Privacy
We handle your personal data under our Privacy Policy and the Nigeria Data Protection Act 2023.
14. Governing law and disputes
These Terms are governed by the laws of the Federal Republic of Nigeria. We will first try to settle any dispute by good-faith discussion. If that fails, the courts of Lagos State have jurisdiction.
15. Changes to these terms
We may update these Terms. The version shown here with its date applies to bookings made after that date. Continued use after a change means you accept it.
16. Contact
Rent A Chef
35 Tunde Bello St, Akoka, Lagos 102216, Lagos State, Nigeria
reservations@rentachefng.com | +234 816 646 7555
Rentachef NG's Live-In Chef Service provides clients with the services of a professional chef who temporarily resides at the client's residence for the sole purpose of delivering agreed culinary services. The chef is engaged strictly in a professional capacity and shall perform only duties relating to meal preparation.
The following terms and conditions are mandatory and form part of the agreement between Rentachef NG and the client. Failure to comply with any provision may result in the immediate withdrawal of the chef and/or termination of the service without prejudice to any other rights available to the Company.
1. Accommodation Requirements
The client shall provide the chef with a clean, comfortable, secure, and private bedroom and bathroom for the chef's exclusive use.
The accommodation must meet acceptable standards of hygiene, safety, and privacy. Rentachef NG (hereinafter referred to as "the Company") reserves the right to decline, suspend, or terminate the service if the accommodation is deemed unsafe, unsuitable, or fails to meet the required standards.
2. Work Hours
The chef shall work strictly within the agreed working hours.
The standard work shift for a live-in chef is eight (8) hours per day.
Clients must select one of the approved work schedules below before the commencement of service:
8:00 a.m – 4:00 p.m. 9:00 a.m. – 5:00 p.m. 10:00 a.m – 6:00 p.m. 11:00 a.m – 7:00 p.m. 12:00 p.m. – 8:00 p.m.
Once a work schedule has been agreed upon, it shall remain in effect throughout the engagement unless otherwise approved by the Company.
Once the agreed daily schedule has been completed, including the one (1) hour kitchen clean-up after cooking, the chef shall not be required to re-enter the kitchen or perform additional cooking duties.
Clients shall not request or expect the chef to extend working hours without the prior approval of the Company.
3. Scope of Duties
The chef is employed solely to perform culinary services. Duties include:
- Preparing meals as agreed with the client.
- Maintaining proper food safety and hygiene standards.
- Cleaning and organizing only the utensils, equipment, cooking surfaces, and kitchen area used during meal preparation.
The chef shall not be required to:
- Perform housekeeping or domestic cleaning.
- Wash clothes or perform laundry services.
- Care for children or elderly persons.
- Run personal errands unrelated to food preparation.
- Shop in local or open markets.
Where grocery shopping is required, purchases shall be limited to supermarkets only, and requests must be made not less than 24–48 hours in advance. This document containing the terms and conditions for the services of a live-in chef should be signed (72) hours before the intended commencement of service.
4. Food Consumption Policy
The chef shall not consume, taste, or remove any food or beverages belonging to the client without obtaining the client's express permission on each occasion. Unauthorized consumption of a client's food shall constitute professional misconduct and may result in disciplinary action by the Company.
5. Weekly Off Day
Every live-in chef is entitled to one (1) compulsory weekly off day, which shall be Sunday.
The chef shall leave the client's residence on Saturday evening and resume duties after the weekly off day.
The client shall not require the chef to work on the designated off day unless prior written approval has been obtained from the Company.
6. Professional Conduct
The relationship between the client and the chef shall remain strictly professional at all times.
Any form of sexual harassment, unwanted advances, inappropriate communication, intimidation, exploitation, or attempts to establish an inappropriate personal relationship with the chef is strictly prohibited.
Any violation of this policy shall constitute a material breach of this agreement and may result in the immediate withdrawal of the chef, termination of the service, and legal action where applicable.
The chef shall equally maintain professional boundaries and shall not engage in any conduct capable of compromising the integrity of the service.
7. Gifts and Personal Benefits
The chef shall not request, solicit, or accept money, gifts, loans, or personal benefits from the client.
Where a client voluntarily offers a gift, the chef must first notify and obtain approval from the company before accepting it.
8. Safety and Welfare
The Company maintains a zero-tolerance policy regarding any condition that threatens the safety, dignity, or welfare of its chefs.
The Company reserves the absolute right to immediately withdraw a chef where the working or living environment is considered unsafe, hostile, abusive, or otherwise unsuitable.
All accidents, threats, harassment, or safety concerns must be reported to the Company immediately.
9. Respect and Professional Treatment
Clients shall treat the chef with dignity, courtesy, fairness, and respect at all times. Verbal abuse, physical abuse, intimidation, discrimination, humiliation, or any other form of mistreatment shall not be tolerated under any circumstance. Likewise, the chef shall conduct themselves professionally and respectfully throughout the engagement.
10. Communication Protocol
All requests relating to scheduling, service adjustments, complaints, or operational matters shall be communicated through the Company.
Clients shall provide a minimum of 24–48 hours' notice for any request to change an agreed work schedule.
Both parties shall promptly notify the Company of any issue that may affect the successful delivery of the service.
11. Termination or Modification of Arrangement
The Company reserves the unrestricted right to modify, suspend, withdraw, or terminate the live-in arrangement where:
- Any provision of this agreement has been violated.
- Professional standards are not maintained.
- The accommodation or working environment becomes unsafe, unsuitable, or inappropriate.
- The dignity, welfare, or safety of the chef is compromised.
- The client or chef engages in conduct that negatively affects the Company's reputation or service standards.
The Company's decision to withdraw a chef under these circumstances shall be final and binding.
12. Acknowledgment
I acknowledge that I have read, understood, and agree to comply fully with the terms and conditions contained in this Live-In Chef Service Policy and Client Agreement issued by Rentachef NG.
I understand that failure to comply with these policies may result in the immediate withdrawal of the chef, suspension or termination of services, and any additional action deemed appropriate by the Company.
The testing menu is standardized by RentaChef to ensure fairness and consistency across all chefs.
1. Approved Testing Menu
The testing menu is standardized by RentaChef to ensure fairness and consistency across all chefs. Clients are not permitted to alter the approved menu or request additional meals, bulk cooking outside the approved testing scope without prior authorization from the company.
Purpose of the Testing Phase
The compulsory testing phase is a practical and physical assessment designed to help you select the chef best suited to your preferences. Three (3) different chefs will be assigned on three separate days and professional questions are allowed to be asked. This phase is strictly for evaluation and is not a full residential cooking service.
2. Schedule Changes
Any request to reschedule must be made at least 48 hours before the scheduled testing date. Requests made on the scheduled day will not be accommodated, and the testing day will be deemed completed.
By proceeding with payment for the testing phase, the client confirms that they have read, understood, and agreed to these Terms and Conditions.
Our residential service includes
Junior Chef Package (Deliverables)
- Experienced private chef with over 1 year of experience
- Proficient in preparing continental dishes, baking, and national meals
- Perfect for those seeking a seasoned chef for special occasions or regular meals
Monthly Rate
- 3 times weekly₦250,000
- 4 times weekly₦300,000
- 6 times weekly₦371,000
Please note discounted rate for renting chefs monthly.
Hours of work
8 hours daily
Time slots: 8am–4pm, 9am–5pm, 10am–6pm, 11am–7pm, 12pm–8pm
Maximum 5 guests allowed to cook for.
Spice level, allergies and preferences accommodated.
Registration and Testing Period
Compulsory testing period to find your perfect chef.
- Junior₦50,000
- Sous Chef₦60,000
- Pro Chef₦70,000
- All Levels₦100,000
3 chefs will be sent for a physical and practical interview.
Chefs will prepare
- Rice dish
- Stew dish
- Protein sauce
- Side dish
Clients are allowed to change the options to their preferred dishes. Portions cooked feed 2 people; testing days aren't full workdays.
Important Notes
- All chefs have undergone food handlers' tests and kitchen safety training.
- Background checks completed; additional information available upon request.
- Chefs work 8 hours daily and 1 hour for cleaning time. Extra hours attract ₦10,000/hour.
- Local market procurement is not allowed; supermarket procurement requires 24 hours' notice.
- Food stock & ingredients are not included in service rates.
- A separate department handles procurement purchases, with a procurement charge of 10% of the total purchase.
Terms & Conditions of Residential Package
1. Work Hours
8 hours daily + 1 hour cleanup. Extra time will be billed separately at ₦10,000/hour.
2. Cooking Capacity
Chefs cook for 2–5 people. Larger families require additional staff (Interning Chef).
3. Chef Arrangements
3.1 In the event of unforeseen circumstances, we may need to substitute chefs. We'll notify you promptly, and if a replacement chef is unavailable, we'll provide an alternative chef with similar experience.
3.2 If we fail to communicate changes to the chef arrangement on time, the day's payment will not be counted.
4. Communication
Inform our representative of any work details or changes before the chef.
5. Chef's Role
Kitchen and dining area only; no domestication allowed.
6. Respect and Professionalism
We maintain a zero-tolerance policy towards any form of harassment or mistreatment of our staff. Should such incidents occur, we will withdraw our services and pursue necessary actions.
7. Unsatisfied with Chef
Contact us immediately for replacement.
8. Performance and Attendance
In instances where our chef is late or unable to fulfill their duties, we'll extend your subscription period accordingly.
9. Security
Chefs are given estate access codes; delayed entry of 1 hour means the chef leaves and the day is counted.
10. Ingredients
Must be available upon chef arrival; delays require extra time compensation of ₦10,000/hour.
12. Lateness
If the chef is late by 1 hour, they will work 2 extra hours (or use later).
13.1 Large Market Procurement is prohibited
Our team handles grocery shopping and procurement.
13.2 Supermarket Errands
Allowed with 24-hour notice (on client's time).
13.3
If you would like the Company to procure ingredients on your behalf, please note that a minimum of 48 hours' notice is required. This allows sufficient time to source and ensure all required ingredients are available before the Chef resumes.
13.4
Please be informed that where RentaChef is responsible for procurement, the assigned chef will only arrive after all ingredients have been successfully delivered to your location. In the event that the chef arrives before the ingredients are available, the day will still be counted as part of your subscribed package, as the chef's scheduled service day would have commenced.
14. Dishes and Pots
Used after chefs have cleaned before leaving should be cleaned before the chef arrives the next day.
15. Staff Poaching
We take the poaching of our staff seriously and will take necessary actions to protect our interests. Please refrain from soliciting or hiring our chefs or staff members.
Our residential service includes
Sous Chef Package (Deliverables)
- Experienced private chef with over 1 year of experience
- Proficient in preparing continental dishes, baking, and national meals
- Perfect for those seeking a seasoned chef for special occasions or regular meals
- Skilled chefs proficient in national cuisine and select continental dishes
- Proficient bakers
- Ideal for everyday meals
Monthly Rate
- 3 times weekly₦460,000
- 4 times weekly₦500,000
- 6 times weekly₦550,000
Please note discounted rate for renting chefs monthly.
Hours of work
8 hours daily
Time slots: 8am–4pm, 9am–5pm, 10am–6pm, 11am–7pm, 12pm–8pm
Maximum 5 guests allowed to cook for.
Spice level, allergies and preferences accommodated.
Registration and Testing Period
Compulsory testing period to find your perfect chef.
- Junior₦50,000
- Sous Chef₦60,000
- Pro Chef₦70,000
- All Levels₦100,000
3 chefs will be sent for a physical and practical interview.
Chefs will prepare
- Rice dish
- Stew dish
- Protein sauce
- Side dish
Clients are allowed to change the options to their preferred dishes. Portions cooked feed 2 people; testing days aren't full workdays.
Important Notes
- All chefs have undergone food handlers' tests and kitchen safety training.
- Background checks completed; additional information available upon request.
- Chefs work 8 hours daily and 1 hour for cleaning time. Extra hours attract ₦10,000/hour.
- Local market procurement is not allowed; supermarket procurement requires 24 hours' notice.
- Food stock & ingredients are not included in service rates.
- A separate department handles procurement purchases, with a procurement charge of 10% of the total purchase.
Terms & Conditions of Residential Package
1. Work Hours
8 hours daily + 1 hour cleanup. Extra time will be billed separately at ₦10,000/hour.
2. Cooking Capacity
Chefs cook for 2–5 people. Larger families require additional staff (Junior chef).
3. Chef Arrangements
3.1 In the event of unforeseen circumstances, we may need to substitute chefs. We'll notify you promptly, and if a replacement chef is unavailable, we'll provide an alternative chef with similar experience.
3.2 If we fail to communicate changes to the chef arrangement on time, the day's payment will not be counted.
4. Communication
Inform our representative of any work details or changes before the chef.
5. Chef's Role
Kitchen and dining area only; no domestication allowed.
6. Respect and Professionalism
We maintain a zero-tolerance policy towards any form of harassment or mistreatment of our staff. Should such incidents occur, we will withdraw our services and pursue necessary actions.
7. Unsatisfied with Chef
Contact us immediately for replacement.
8. Performance and Attendance
In instances where our chef is late or unable to fulfill their duties, we'll extend your subscription period accordingly.
9. Security
Chefs are given estate access codes; delayed entry of 1 hour means the chef leaves and the day is counted.
10. Ingredients
Must be available upon chef arrival; delays require extra time compensation of ₦15,000/hour.
12. Lateness
If the chef is late by 1 hour, they will work 2 extra hours (or use later).
13.1 Large Market Procurement is prohibited
Our team handles grocery shopping and procurement.
13.2 Supermarket Errands
Allowed with 24-hour notice (on client's time).
13.3
If you would like the Company to procure ingredients on your behalf, please note that a minimum of 48 hours' notice is required. This allows sufficient time to source and ensure all required ingredients are available before the Chef resumes.
13.4
Please be informed that where RentaChef is responsible for procurement, the assigned chef will only arrive after all ingredients have been successfully delivered to your location. In the event that the chef arrives before the ingredients are available, the day will still be counted as part of your subscribed package, as the chef's scheduled service day would have commenced.
14. Dishes and Pots
Used after chefs have cleaned before leaving should be cleaned before the chef arrives the next day.
15. Staff Poaching
We take the poaching of our staff seriously and will take necessary actions to protect our interests. Please refrain from soliciting or hiring our chefs or staff members.
Our residential service includes
Pro Chef Package (Deliverables)
- Restaurant-standard chef with 3–4 years of experience in private chef services and hosting.
- Offers unparalleled culinary expertise for discerning clients.
- Ideal for high-end events, dinner parties, or exclusive culinary experiences.
Monthly Rate
- 3 times weekly₦608,000
- 4 times weekly₦700,000
- 6 times weekly₦770,000
Please note discounted rate for renting chefs monthly.
Hours of work
8 hours daily
Time slots: 8am–4pm, 9am–5pm, 10am–6pm, 11am–7pm, 12pm–8pm
Maximum 5 guests allowed to cook for.
Spice level, allergies and preferences accommodated.
Registration and Testing Period
Compulsory testing period to find your perfect chef.
- Junior₦50,000
- Sous Chef₦60,000
- Pro Chef₦70,000
- All Levels₦100,000
3 chefs will be sent for a physical and practical interview.
Chefs will prepare
- Rice dish
- Stew dish
- Protein sauce
- Side dish
Clients are allowed to change the options to their preferred dishes. Portions cooked feed 2 people; testing days aren't full workdays.
Important Notes
- All chefs have undergone food handlers' tests and kitchen safety training.
- Background checks completed; additional information available upon request.
- Chefs work 8 hours daily and 1 hour for cleaning time. Extra hours attract ₦15,000/hour.
- Local market procurement is not allowed; supermarket procurement requires 24 hours' notice.
- Food stock & ingredients are not included in service rates.
- A separate department handles procurement purchases, with a procurement charge of 10% of the total purchase.
Terms & Conditions of Residential Package
1. Work Hours
8 hours daily + 1 hour cleanup. Extra time will be billed separately at ₦15,000/hour.
2. Cooking Capacity
Chefs cook for 2–5 people. Larger families require additional staff (sous chef or junior Chef).
3. Chef Arrangements
3.1 In the event of unforeseen circumstances, we may need to substitute chefs. We'll notify you promptly, and if a replacement chef is unavailable, we'll provide an alternative chef with similar experience.
3.2 If we fail to communicate changes to the chef arrangement on time, the day's payment will not be counted.
4. Communication
Inform our representative of any work details or changes before the chef.
5. Chef's Role
Kitchen and dining area only; no domestication allowed.
6. Respect and Professionalism
We maintain a zero-tolerance policy towards any form of harassment or mistreatment of our staff. Should such incidents occur, we will withdraw our services and pursue necessary actions.
7. Unsatisfied with Chef
Contact us immediately for replacement.
8. Performance and Attendance
In instances where our chef is late or unable to fulfill their duties, we'll extend your subscription period accordingly.
9. Security
Chefs are given estate access codes; delayed entry of 1 hour means the chef leaves and the day is counted.
10. Ingredients
Must be available upon chef arrival; delays require extra time compensation of ₦15,000/hour.
12. Lateness
If the chef is late by 1 hour, they will work 2 extra hours (or use later).
13.1 Large Market Procurement is prohibited
Our team handles grocery shopping and procurement.
13.2 Supermarket Errands
Allowed with 24-hour notice (on client's time).
13.3
If you would like the Company to procure ingredients on your behalf, please note that a minimum of 48 hours' notice is required. This allows sufficient time to source and ensure all required ingredients are available before the Chef resumes.
13.4
Please be informed that where RentaChef is responsible for procurement, the assigned chef will only arrive after all ingredients have been successfully delivered to your location. In the event that the chef arrives before the ingredients are available, the day will still be counted as part of your subscribed package, as the chef's scheduled service day would have commenced.
14. Dishes and Pots
Used after chefs have cleaned before leaving should be cleaned before the chef arrives the next day.
15. Staff Poaching
We take the poaching of our staff seriously and will take necessary actions to protect our interests. Please refrain from soliciting or hiring our chefs or staff members.