Privacy Policy – Rent A Chef

1. Who we are

Rent A Chef (“we”, “us”) is based at 35 Tunde Bello St, Akoka, Lagos 102216, Lagos State, Nigeria. We connect clients with vetted professional chefs through our mobile app and by request. For the purposes of the Nigeria Data Protection Act 2023 (“NDPA”), we are the data controller of the personal data described in this policy.

Data protection contact: [privacy@rentachefng.com].

2. Scope: app bookings and requested services

This policy applies to our website, our iOS and Android app, and every request you make to us by WhatsApp, phone or email.

Booked on the app only: private chef service, daily chef and residential (monthly) chef.
Arranged by request: date night, catering, consulting and advisory, chefs outside Lagos, chefs abroad, interns, storage menu, takeaway and delivery, and other bespoke services.

3. Personal data we collect

Category	Examples	When
Identity and contact	Name, phone, email, delivery or service address	Account, booking or request
Booking details	Dates, menu, guest numbers, kitchen notes, access instructions	Booking or request
Dietary and health information	Allergies, dietary or medical food restrictions	Only if you provide it so we can cook safely
Payment	Transaction reference, amount, payment status. Card details are handled by our payment processor, not stored by us	Payment
Business clients	Company name, role, kitchen and training needs	Consulting, hotel and restaurant requests
Device and usage	Device type, app version, IP address, crash and usage logs, approximate location	Using the app or website
Communications and feedback	Messages, call notes, ratings, reviews	Support and service quality
Chef and intern applicants	CV, work history, references, ID verification	Applying to work with us

Dietary and health information is sensitive personal data under the NDPA. We collect it only with your explicit consent.

4. Why we use your data and our lawful basis

To deliver your service (contract): create your account, match you with a chef, confirm bookings, take payment, handle requests.
To keep everyone safe (legitimate interest, and consent for sensitive data): share allergy and access information with your assigned chef, verify chefs and clients, prevent fraud.
To meet legal duties: tax, accounting, and requests from Nigerian authorities.
To improve and support our service (legitimate interest): fix bugs, resolve complaints, analyse app usage.
To send offers and updates (consent): you can withdraw at any time.

Business use only. We use your information only to run Rent A Chef. We do not sell your personal data.

5. Who we share data with

We share only what is needed with:

the chef, kitchen assistant or intern assigned to your booking (name, address, menu, dietary needs);
payment processors and banks;
cloud hosting, app analytics, messaging and email providers acting on our instructions under written data processing agreements;
professional advisers, insurers, and regulators or law enforcement when the law requires it;
a buyer or partner, if our business is restructured, who must honour this policy.

6. Transfers outside Nigeria

Some providers, and chefs on overseas bookings, may handle data outside Nigeria. We transfer personal data abroad only where the destination provides adequate protection under the NDPA, or where we have put safeguards in place such as contractual clauses, or where you consent or the transfer is needed for your booking. Details: [privacy@rentachefng.com].

7. How long we keep data

Account and booking records: while your account is active, then up to six years for tax and legal purposes.
Dietary and health information: deleted or anonymised after your booking is complete unless you ask us to keep it on your profile.
Support messages: up to two years.
Marketing preferences: until you withdraw consent.
Applicant records: up to twelve months after the decision, unless you agree we may keep them longer.

8. How we protect data

We use access controls, encryption in transit, secure hosting, and staff and chef confidentiality obligations. If a breach is likely to put your rights at risk, we will notify the Nigeria Data Protection Commission within 72 hours of becoming aware, and tell you without undue delay where there is a high risk to you. No system is completely secure, so please protect your account login.

9. Your rights

Under the NDPA you may:

ask for access to, or a copy of, your personal data;
correct inaccurate or incomplete data;
ask us to delete your data, or restrict how we use it;
object to processing based on legitimate interest, or to direct marketing;
withdraw consent at any time (this does not affect earlier use);
receive your data in a portable format;
not be subject to a decision made solely by automated means that significantly affects you.

Email [privacy@rentachefng.com]. We will respond within one month and may need to confirm your identity first. You can also delete your account in the app or ask us to do so.

If you are unhappy with our response, you have the right to complain to the Nigeria Data Protection Commission (NDPC) at ndpc.gov.ng.

10. Children

Our services are for adults aged 18 and over. We do not knowingly collect data from children. If you tell us about a child’s allergy for a booking, we use it only to prepare safe food. If you believe a child has given us data, contact us and we will delete it.

11. Cookies and app analytics

Our website uses cookies and similar tools to run the site, remember settings (for example your animation preference) and measure traffic. You can block non-essential cookies in your browser. Our app uses device identifiers and analytics to keep the service working and improve it. You can limit tracking in your phone settings.

12. Changes to this policy

We may update this policy when our services or the law change. We will post the new version here with a new date and, for material changes, notify you in the app or by email.

13. Contact us

Rent A Chef
35 Tunde Bello St, Akoka, Lagos 102216, Lagos State, Nigeria
Data protection contact: [privacy@rentachefng.com]
Phone and WhatsApp: +234 816 646 7555

Your information, kept in good hands.